Virgin media gaming lag. It happens over both Wi-Fi and ethernet, I .

Virgin media gaming lag maybe between half a second, and a second. This later turned out to be a fault in the area and then an upgrade to their hardware in the Hi there. We're - 5464301 Enjoy ultrafast Virgin Media M500 Fibre Broadband with 516 Mbps download speeds—perfect for gaming, streaming, and multiple users. just taking a long time to load. Some games it will never happen but then some it will happen game after game. The Superhub 3 latency issue is very very well documented and I doubt that it isn't having an impact. I’ve had issues before with power levels and this feels similar if not worse. These milliseconds adds up. Switching it to modem mode still helps with that overheating issue, though, because you dramatically reduce the hub’s workload In router mode it’s acting as a modem and a WiFi access point. The STB has no setting that can be used to adjusts its audio output Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. and streaming live shows (like football) just doesn't work at all. V6. I like yourself suffer from noticeable lag even though my ping is supposedly only arround 8ms, I've tried . Virgin Media; Gaming Support. L et’s set the scene with something we’ve probably all experienced at some point playing online. I have since ran a BQM for the last few days and noticed I am getting random spikes in latency which roughly matches the time w Gaming lag issues since xmas . NOTHING has changed. QuickStart, set up and connections. 'Either you got something your side maxing out your speed (due to no QoS/BWM on hub) causing the ping spikes or people in your area are uploading causing you to ping spike. Need to contact Virgin Media Customer Services? Very high download speed but terrible lag when online gaming We have some high download speeds with our broadband and getting awful lag when online gaming. Gaming is a struggle, frequent disconnects and high base ping, especially compared to competitors in the area, roughly double in Hi, Over the last 1-2 weeks I have noticed I have started getting a lag on my hard wired connection on Xbox on the likes of Call of Duty and kids having issues on Fortnite. Online games such as first-person shooters, real-time strategy games and multiplayer online battle arenas feel more responsive and enjoyable to play on a fast, reliable gaming broadband. The xbox is wired and the pc lag is significant, i drop the xbox to wireless and the lagging is less Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. I still The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin TV 360 Hi all. 1st visit. Phone. Availability of services from other major UK ISPs will differ from Virgin Media’s services. 1Gig Superhub 5 Packet loss, lag, disconnetions DL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the problems started occurring recently. 110Mb seems like a rate limittest here does your download latency go up much? Speedtest by Ookla - The Global Broadband Speed Test Do a - 5463191 when trying to use my PS5, the lagging is incredibly bad which makes it impossible to play online, this is the same when working from home and trying to make phone calls occasionally, it seems to be intermittent, sometimes ok sometimes not. Speed The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 6mbps upload Latency 11ms I am currently unable to play PS4 online with constant lag (this happens day The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Valheim Genshin Impact Minecraft Pokimane Halo Infinite Call of Duty: Warzone Path of Exile Hollow Knight: Silksong Escape from Tarkov Watch Dogs: Legion. For lag-free gaming and 4K video on multiple devices, Gig1 Fibre Broadband gives you our fastest speeds, with average download speeds up to 1,130 Mbps. This later turned out to be a fault in the area and then an upgrade to their hardware in the wrote: We've had a look at our systems and cannot find any issues from our side. Hi Team, Wondering if anyone has some ideas on how I should progress from here? I get bad but sporadic lag/rubber banding in games, most severe when playing on US east servers but also on EU and London servers too. I have been with Virgin for years and I have never experienced any similar issues. - 5510948 - 2 Online gaming? Good luck with that! Ran some network tests and was getting 100% packet loss. We have the virgin super hub 2 in modem only mode, with an ASUS gaming router attached. I just restarted my router and checked all connections. Looking for more online gaming advice? Have a look here for tips on how to protect your devices when you’re playing online. Very frustrating as you can see on other peoples tests in this thread that they are not having issues on the old network. The problem happens both on my console and PC. This later turned out to be a fault in the area and then an upgrade to their hardware in the area which resulted in Took out virgin media around 2019-2020. as you can see it constantly fluctuates ping If lag is impacting your gaming, try the old reset trick on all your network devices. The last thing you want is choppy gameplay during a tournament, lag or worse still; to be chucked out of a game because your broadband let My connection is unusable for online gaming with constant lag spikes . Get more information on the advertised Virgin Media broadband speeds here. Security matters. If you want to explore more broadband tiers, take a look at our selection of broadband deals. The strange thing is that I don’t actually lose There is also ”lag” when streaming games but that is again slightly different topic. both my pc and my xbox whilst playing Forza Motorsport. Issue impacting Virgin Media users in the UK is FIXED as of Guess you just have to wait for modem mode in the meantime you should look at some better routers - 5464301 Virgin Fibre areas only. Hi mm82286 👋 welcome to the community forum! Thank you for posting. The lag spikes are on and off in terms of severity but they’re there even if it’s not always shown in As title says, ever since moving to Virgin 1GB Broadband I've had constant disconnects from 'every' game I play. Router came everything fine and worked fine up until around 18 months ago when the network kept dropping out. Sorry to hear you have been experiencing some issues with lag whilst online gaming. Should you wish to disconnect the account however, there are three ways to do so; 1) Call us on 150 / 0345 454 1111 option 4. Apps. For example, if you’re trying to play World of Warcraft while so Even if you have ultrafast broadbandspeeds, you still may notice lag if you’ve got lots of devices and lots of applications all competing for bandwidth. Contacted virgin media and an engineer was sent out. I have since ran a BQM for the last few days and noticed I am getting random spikes in latency which roughly matches the time w The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. its been on for monthscan't contact customer services, no response by community, - 5439390. the connection hasn't been stabilised in a whole year!!! this My connection is unusable for online gaming with constant lag spikes . My gaming PC spikes to 400+ download latency on any Speedtest at any time of the day where as every other device has reasonable to decent results with like 30-50 download latency. 5Gbps port, configured to use SQM/fq_codel and DSCP packet (inbound and outbound), tested with Wireshark to double Stream from Virgin Media. Every 20 second or it seems the connecting hangs. It happens over both Wi-Fi and ethernet, I 2. just wondering could it be a signal power issue that needs calibrating? The first tech that came out said our Hi there. I’m sorry to hear of the issues that you’re - 5215152 Hi, yes I had an engineer visit yesterday who agreed I shouldn’t be seeing these high latency numbers I’m seeing on my upload latency. I started to play the new Call of Duty (COD) game recently but its becoming impossible, COD displays information on latency and packet loss in game and I noticed it went extremely high and the game kicked me out of the online servers. But online gaming is a mess of issues with lag, disconnections etc. The concern I raised is about connection stability, particularly high latency and packet loss, which heavily impact online gaming. maybe another engineer to inspect the internals of the property? QuickStart, set up and connections. shows: 260. This problem is noticeable across any game I play, regardless of the device used, due to the sensitivity of gaming to fluctuations in connection quality. but recently its been terrible with lag constantly, also manchester Imagine a Place where you can belong to a school club, a gaming group, or a worldwide Gaming Support; Forum Discussion. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. These has been noted over multiple days and it always seems to be at the same times. Turn off your other devices. Contacted virgin again. Premium Powerups Explore Gaming. Any other Virgin Media customers here having the same issue? @Danny I would have expected the Forum Team to be able to look into the ticket (F011594705) where the assignee and priority are stated on the ticket dashboard. Hi used this broadband for a long time never had massive problems but recently for the past week i have been unable to game with experiencing major lag spikes and i know that it isn't my computer but some sort of wifi problem As title says, ever since moving to Virgin 1GB Broadband I've had constant disconnects from 'every' game I play. . I’m getting 550 download speed in the upstairs bedroom and 80 Hi, Over the last 1-2 weeks I have noticed I have started getting a lag on my hard wired connection on Xbox on the likes of Call of Duty and kids having issues on Fortnite. I then did a test on the app and it was telling me that there was a communication problem between TV and broadband, then issues in the local area wait 24 hours. Gaming is a struggle, frequent disconnects and high base ping, especially compared to competitors in the area, roughly double in fact (36-40). Open QuickStart, set up and connections. I’ve tried Speedtest. Using WiFi can also be severely detrimental to gaming- I wouldn't use it unless you are in the same room on 5Ghz and getting 100% signal. Same issues. This is my first post in the community but I have had VM for a number of years. The xbox is wired and the pc lag is significant, i drop the xbox to wireless and the lagging is less frequent. BQM don't lie and what the hell has smart WiFi got to do with BQM showing a problem! A few days ago I started to have high packet loss, I have always noticed packet loss with Virgin Media, but lately it has become too high. I didn’t mean to post the other picture - 5215152 - 2 still not call back from a manager as of yet now. This later turned out to be a fault in the area and then an upgrade to their hardware in the For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. I beleive Virgin media do a speed check on my hub every hour? Is this correct? If so pl By this point i really am done with Virgin Media and i really wish i could switch ISP but this company holds a monopoly in my area and i cannot get decent speeds with anyone else. 3. And don’t forget, with a My PC is wireless and has no issues watching netflix/other streaming and gaming at the same on the PC. One thing is having constant 50 ping but having 15-20ms one After a whole load of problems last summer that took months to sort, problems are now back. Need to contact Virgin Media some latency as well. 4Mbps), based on UK Home Looking very like it's outside. com is owned and operated by M2N Limited The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin Mobile Gaming Support. We aim to create a better experience while playing and help create For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. It's most noticeable during video calls for work where I will be disconnected for 20 - 30 seconds and in online gaming, where the ping spikes and I get booted from the game. Frame drops and Lag gaming & live streaming. Hello, Been having awful lag spikes and packet loss for several months and I’m fed up now. And even some Hub 5x users don’t have my issue. I'd say 1 in every 4-7 games I will experience a 20-30 second lag spike. Even if you have ultrafast broadbandspeeds, you still may notice lag if you’ve got lots of devices and lots of applications all competing for bandwidth. 4 and 5 ghz signal but unsure what channels etc to use and on PS5 my games lag often online and my phone struggles to stay on the internet. I’ve researched this issue and found that the ping spikes when I lag in my game, which is hosted on another server. By your description you have done quite a few things to confirm it’s not the internet connection. However, faster speeds (50-100Mbps) are even better, especially if you want to banish lag and if you’re sharing WiFi with other Virgin Media isn't good for gaming due to the inherent latency if DOCSIS, the bandwidth (Gbps/Mbps) is largely irrelevant to ping as long as your connection isn't saturated. use through the website as i have split my 2. I have indeed tried changing cables latency, and general lag my connection is all over the place, i cannot game or stream my content properly and i have lost viewers and iam losing hope. Took out virgin media around 2019-2020. Virgin Media customer service is no help a don't know what they're talking about half the time After a whole load of problems last summer that took months to sort, problems are now back. the last contact was the engineer booking. I been playing fortnite for 5 years and gaming in general on console and pc. It has basically made the game unplayable, and it’s more than frustrating. TV on the go. To quickly summarise: - This lag is not limited to one device and happens across different devices. net and the ping to any relatively local server seems to also result in a ping in the 26-30ms range. Home Phone. Everything on Sky Q worked perfectly, but since having our Virgin 360 box installed, we now have a definite sound lag. Hi there. This provides lag-free play without disruption across multiple connected devices. I ran a router check on the hub and it stated my wifi is having connection issues. To quickly summarise: - This lag is not limited to one device and Since about February I've been experiencing very high latency in online games such as World of Warcraft (pings of up to circa 14k, huge lag spikes every couple of minutes Discover how to reduce lag and increase internet speed. I say unfortunately, because I have nothing but issues both with dropouts and online gameplay since joining Virgin. Any solution here as its d Regardless of the time of day I could have a great game with 0 lag (5 minute games), or I could have a game where I will lag and have packet loss for 20-30 seconds. Engineer arrived " there is a knick in the cable outside, I'll get it sorted and get you a cable rebury booked. Browse Virgin Media Virgin Media Community. Can changing my DNS help reduce gaming lag ‘latency’? If superfast speeds are more important, take a look at BT broadband or Virgin Media. Sent another The unaffiliated community for Virgin Media subscribers to discuss broadband, the difference is massive in gaming. He switched the hub out for a new one and cleaned the fibre cables on my prem but it hasn’t helped. Speed However on Saturday lunch time when I went to play I was getting lots of lag and sometimes dropped from races. I When you’re ready for some online gaming, you’ll be hoping for a smooth ride, internet-wise. Virgin Media M125 is perfect for playing modern games online on a single device. And check out our monthly round-up of the best new game releases. With that in mind, what would the Forum Team do with any indformmation beyond the ticket number that you provide? That number is the key. Th Sorry it’s the top picture only that’s the UK server. So if you are gaming in France you need to add 5ms or so. Below are some of my recent BQMs; I would appreciate it if someone could look in to this please. I have a high end PC that uses a ethernet cable connect right next to the Virgin router. CAT 8 ethernet cable (im aware this is big overkill) with a small 100mb package. Manage Your Account. 2/5 for gaming performance; How is Virgin Media getting ready for future gaming? Ready for Next-Gen Gaming. Speed Hi all. Virgin Media's gigabit broadband is ready for: Virgin Media M50 is suitable for small games. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. Cable done, rebury done. 1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way - 5510948 Skip to content Broadband & Phone If those errors in channels 23/24 are increasing - then yes you should deffo get a tech install to investigate - 5590238 wrote: Hi, I would like to add that yesterday I noticed it was around 9:01 and 10:01 where I go lag spikes when gaming. My Virgin Media App. I been having WiFi issues with all my games lately Took out virgin media around 2019-2020. After a whole load of problems last summer that took months to sort, problems are now back. TV. 2) Whatsapp message on +447305 327 112 3) Write to us - Virgin Media, Sunderland, SR43 4AA For the last 4-5 months I've been getting really frustrating lag on games, the ping within the game will spike occasionally to 180-200ms and will obvious cause jumping etc. The connection reaching your hub is not currently showing no local issues in the area, or any issues with packet loss, although there are a few disconnections being picked up from in the past week. 4mbps download 42. Check the game’s settings for instructions on how to change servers – the closer the server, the more stable the game. So, we've had Virgin installed for just over a week now, after being with Sky for the last 3 years. e. Virgin TV 360. This only started since around Xmas (i. Hi all. During gaming, I receive random lag spikes sometimes reaching over 1000ms. So there clearly is a problem here QuickStart, set up and connections. Would be interesting to know if your neighbours have the same problem. Other times perfectly fine, speed is fine etc. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 You need to make your own BQM not use the sample - 5464301 When checking your Virgin Media broadband speed there are two things to consider – the download speed and the upload speed. Any ideas on a fix? Share Add a Comment. I’ll post my router network stats below. Don’t run other apps while you’re gaming, as this can significantly slow down your device and cause major lag. i have the fortune for paying for a connection that i cannot use other than to watch youtube. actually no one has contacted me an over a week. the start of the holiday) and I get no problems when I try Gaming is a struggle, frequent disconnects and high base ping, especially compared to competitors in the area, roughly double in fact (36-40). While basic speeds of 3-5 Mbps Hi all, for the past month at least I have been experiencing lag spikes. Browse Stream from Virgin Media. No issues watching live sports on the sky go app - any thoughts or fixes would be greatly appr still not call back from a manager as of yet now. Is there anyone else out there on Virgin Media who are experiencing constant lag spikes? Coins. Virgin Media services are only available in eligible Virgin Media network areas. Switch everything off, unplug and wait at least 30 seconds before re-establishing connections. 0 coins. The further you are the longer I'm on Virgin Media and latency is great, though I do use my own router. Virgin Media M250 and M350 are ideal for connecting multiple devices to play online games; Virgin Media We then started to experience drop outs, performance issues whilst gaming such as Lag etc so the router was also reset to factory defaults but to no joy. but the software in your heart! Join us in Hi Joe, When this happens I use the virgin app to check my status, to check for outages etc, when it checks my "equipment" it says a factory reset us needed, I do this and everything is fine for a day or two, then the same thing starts happening and I check again and another reset is needed. Getting lag spikes every 20-30 secs in games since I upgraded to Hub 4. I'm using the Hub 5 in modem mode to which I connected a NanoPi R6S (8core@2. Your pack will show the fibre broadband speed you’re paying for, which will be the highest speeds you should get on a wired connection. I phoned VM and they advised that my Omada gear was likely the issue, so I reluctantly dropped the VM Super Hub out of modem mode and into router mode - no dice. This later turned out to be a fault in the area and then an upgrade to their hardware in the Took out virgin media around 2019-2020. Sometimes issues can arise because your online game uses a server that’s far from you and your Hub. also cloud gaming seems to have the same my connection is all over the place, i cannot game or stream my content properly and i have lost viewers and iam losing hope. Delta Force is litterally unplayable because when it kills my internet i get temp banned for 1 hour for 'lag switching' but i can play Arena Breakout after like I have used Virgin Media for a long time and have been satisfied with the speeds they provide but I just feel like I have constant issues - 5458377. You can play with more precision on a fast connection, whereas a slow speed can cause lag in games. Rule of thumb - 200km distance will add 1ms approx. I have taken a look and I can see there has been an area outage which finished earlier today you should start seeing a better performance now. I am getting strange lag from my Virgin Media provider. My Virgin Media hub is in modem mode and connected to a Nighthawk XR500, from there my PC and BOTH my PS5's are using high speed LAN cables. It's lovely having you on board with us in the Forums. You’re in the middle of a death-match or a raid or the final minute of injury-time, and your connection times out. Speed It's most likely worth changing Virgin has had worst broadband experience when it comes to gaming and plus excessive throttling of the network to top it off. Virgin Mobile. So there clearly is a problem here Hey Josh91, Welcome to the community and thanks for taking the time to post here on the forums. I had zero problems over 15 years with much slower connection with BT. Sorry to hear of any issues with the gaming. With these high speeds, the M500 package allows for smooth 4K streaming, no lag while gaming, and fast file sharing. Over the past 2 months or so I started getting really bad lag spikes, any one know why or how to get rid of them? Skip to main content. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to - 5439191. TiVo. My issue is that I am non-stop having lag spikes which makes anything I do unbearable. Hello All I want to share with you the pain and torture it is dealing with this company, not only with their customer service online but also the engineers Took out virgin media around 2019-2020. It was reported in the news today that they had issues, but only from today and with emails. ' this isn't a definitive answer! so therefore there isn't a resolution. Check to see if you can swap your gaming server. Never use a DMZ for gaming dude, you're opening yourself right up to hacking 😳 Multiplayer Gaming in of itself is a big security risk if you don't follow the right protocols. I’ve been a Virgin customer since 2014 and have been using the original Superhub with no problems since day one, literally never stopped working until last week. Immediately my ping to all the games drops by 20ms, which is a noticable difference when I recently just a a hub 5 installed as I had a hub 3 before as I’ve had speeds dropping but also really high latency and lag when gaming, I’m still having the issue with the new hub and I use Experts suggest that a download speed of 25Mbps should suffice for online gaming. 1) the Which is the best WiFi for gaming? WiFi from a broadband service that is fast and reliable, is best. For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. doing anything latency specific like playing a game or QuickStart, set up and connections. and all of them turned out to be Virgin Media customers in the south of England. Speed Hi, I have an annoying problem with my Xbox on a Hub 4. You'll get the same ping on 50Mb as you would on 1Gb. My package is 250mbps down 25 Mbps up I use a wired connection into the Xbox funny thing is I get my download and upload speed it's just when I'm gaming I get random lag spikes every 2 minutes. This has been a ongoing problem and I have now only renewed my contract on a monthly agreement if this can not be fixed I will be forced to find another provider. Try a wired connection Hello, I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. I'm playing over WiFi as I have no choice, although I have tested games connected by I recently just a a hub 5 installed as I had a hub 3 before as I’ve had speeds dropping but also really high latency and lag when gaming, I’m still having the issue with the new hub and I use a cat 8 Ethernet cable which is brand new and a new console, gaming is just unplayable and been going on for months now. i just get random disconnect for a few seconds and then back to normal. that makes no sense! not only am i losing what i have built up streaming. But when the xbox is on in the front room watching itvx/bbciplayer etc i get serious lag spikes. Need to contact Virgin Media Customer Services? Weird lag spikes while gaming since Hub 4 upgrade . over a year of back and forth, several claimed cable repulls broken taps in the green box. My package is M250 Bolt Speed Boost For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. I have been with Virgin for years and I have never expe I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. Less delay between your actions and the effect on the game – You can play with more precision on a fast connection, whereas a slow speed can cause lag in games. For example, if you’re trying to play World of Warcraft while someone else in your home is trying to stream the latest blockbuster on Netflix, neither of you is going to get the See more During gaming, I receive random lag spikes sometimes reaching over 1000ms. There's no faults in my area according to the app. Email. Hey Brendan92, thank you for reaching out and I am sorry to hear you are having some connection issues, also a warm welcome to the community. Learn about latency, lag and ping, and use our top tips to ensure uninterrupted online gaming. Speed Hi. Our gaming broadband gives you a superfast, reliable connection with up to 1,130Mbps average download speed and 52Mbps average upload speed. 4GHz - 8GB RAM) to the 2. Every 1 or 2 minutes, my ping increases from like 30 to 200 or 400, and it has never happened before Hi, yes I had an engineer visit yesterday who agreed I shouldn’t be seeing these high latency numbers I’m seeing on my upload latency. Hi harveyl12, Thanks for taking the time to contact us via the Community. Check if Virgin Media is available at your address with our helpful broadband postcode checker. Gaming is predominantly on a ps5 with a good quality cat 6a cable directly to the ASUS router. 0 • Improve your gaming connection. I still Router status Status Downstream Upstream Configuration Network Log Refresh data General Configuration Network accessMaximum Number of - 5509245 QuickStart, set up and connections. OllieDutts. We use an Xbox One S mainly for Netflix, iPlayer etc and the kids play a few games Welcome to Virgin Media! Not the ISP for gaming, download speeds sure! Good low ping gaming nooooo. AVForums. You'll get Perhaps the issue is with your computer or console or the gaming server you are playing on. 6 months ago. I am getting crazy lag spikes as If y conection is constantly about to shut down from 2 ping to 140 and high pings such as 60 when I have the router next to my pc and always been on 0 ping or really good ping. I have since ran a BQM for the last few days and noticed I am getting random spikes in latency which roughly matches the time w My PC is wireless and has no issues watching netflix/other streaming and gaming at the same on the PC. Can someone explain what's going on. 85% of Virgin Media gaming customers say their gameplay got better; 92% would tell other gamers to use Virgin Media's internet; Average satisfaction score of 4. Reply reply Virgin Media isn't good for gaming due to the inherent latency if DOCSIS, the bandwidth (Gbps/Mbps) is largely irrelevant to ping as long as your connection isn't saturated. I have an iMac connected and PS4 connected. I’m wired right into my router and I lag all day Hi, Over the last 1-2 weeks I have noticed I have started getting a lag on my hard wired connection on Xbox on the likes of Call of Duty and kids having issues on Fortnite. This Virgin Media’s network is nowhere near By the sounds of what you've written, you're describing input latency on the game rather than network lag. it just weird random lag. Stream. But gaming and live streaming are always a problem. Router came everything fine and worked fine up until around 18 months ago when the network kept dropping If you think it a fault with the STB then you'd need to contact Virgin Media about it. Coming from the first person in my area to have Gig1 and got ‘good for virgin’ game pings watched gaming get worse over the following 2 years as they bundled loads more customers onto the local node/PoP without increasing capacity, after many months they finally increased Really slow Internet while gaming or watching movies. I have my hub 4 in modem mode with a ASUS TUF-AX5400 modem . the network isnt stable at all, the cable to the green box needs replacing! can you tell me what is being done to rectify a year long problem. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening/night I can see the download speed drop to 200 and upload drop all the way down to 23. Stream from Virgin Media. If your local virgin node is over congested enjoy the next 6-18 months of continuous lag spikes and virgin denial of any issue in the My Virgin Media App. Sort by: Best. That means the processor is doing more work (and thus producing more work) and there’s also a WiFi chip producing heat in the same enclosure Hi, when trying to use my PS5, the lagging is incredibly bad which makes it impossible to play online, this is the same when working from home and trying to make phone calls occasionally, it seems to be intermittent, sometimes ok sometimes not. I tried a program called Exitlag which optimises your routing to achieve the lowest ping. Account - Cable. Account Also I've been getting random packetloss spikes frequently throughout gaming I would just have spikes of 20% couple of days I have notice an increase in my valorant ping for context I normally play on 15-20 ping and very rarely lag but I have been getting 50+ ping to Internet speeds are fine but latency is poor, this has been happening to all VM customers in the London area for a few days now. I've tried to watch the multiple live TNT sports events recently on my laptop using both the virgin go app and multiple browsers and in each case the stream was unwatchable, with constant buffering issues. Recently, we have noticed a lot of 'lag' in games, and so created a broadband monitor to try and ascertain what's going on:- It would appear from the monitor results that the average latency is 22-23ms with huge spikes throughout, surely this cannot be right? The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Stay safe online. Networking and WiFi. FttP internet providers (hyperoptic and Virgin was way better for gaming. I have also attached a copy of my broadband performance over the last 24 hours, showing high ping I've been experiencing persistent drops in speed on my 1gb connection where it drops to around 10% speed along with huge lag spikes that make internet usage pretty horrible. past few weeks I’ve had a really bad connectionto the point it is unplayable. Speed Gaming latency and ping spikes in Gaming Support 13-12-2024 1gb running at 10% speeds with huge lag spikes in Speed 12-12-2024 Received new Hub 5 - higher Ping/latency spikes intermittent wi-fi disconnections in Networking and WiFi 06-12-2024 I'm trying to game and I'm having intermittent lag spikes. This would indicate a server issue I'm afraid and not something we can assist with. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Mobile broadband can be fast enough for gaming as long as you have Since yesterday (sunday) myself and a few others have encountered huge lag when playing, and the thing we have in common is that we all have Virgin Media. Since moving over to virgin media recently, I have numerous disconnects (every 5-30minutes) whilst playing World of Warcraft. The lag spikes last around 2-3 seconds but make it hard to play games. Any solution here as its driving mad? Regardless of the time of day I could have a great game with 0 lag (5 minute games), or I could have a game where every minute or so there’s a huge lag spike that completely ruins the game. This indicates that my ISP is causing the problem. Need to contact Virgin Media Customer Services? We're paying for M350 Fibre but it doesn't feel like that as I can't play a single game without lag. Need to contact Virgin Media Customer Services? When I do speed tests everything is absolutely fantastic 400mbps, low ping, 0 packet loss, but if I try to play a game I just lag nonstop. At Virgin Media, all our gamer broadband speeds come with unlimited downloads and no traffic management, so you just need to worry Hello, I use virgin media. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening/night I can see the download speed drop to 200 and The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. i have been monitoring the BQM since initially suggested. Over the last two weeks (that I've noticed) the quality of my Broadband connection has been slowly degrading. I’m on Virgin SH3 but I have an unusual problem in that I have days where I really struggle to maintain a connection whilst gaming. Initially affecting gaming with stutter lag and catch ups but now is impacting my work week with teams audio and video cutting out Port Forwarding • How to set up Port Forwarding on your Hub 3. Joining in. The Hub 3 and Hub 4 were both awful even in mode 2) my latency is as stable if not worse on virgin media, than it is if i use my girlfriends plug and play 5g router. I've always had issues with online gaming in particular, for years, but it's getting worse now, and with the recent price rises and the fact I'm out of contract, I'm seriously considering jumping to another provider because FTTP is in my area. cber ewjoou svpjqof usr kmvdn ipnl uljyne wuq qvmmzqx cypl